WHAT IS PERSONAL INFORMATION?
The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance number.
HOW IS PERSONAL INFORMATION COLLECTED?
While in the process of browsing our web site, you provide us with information that does not reveal your personal identity – what type of property you’re seeking information about, for example. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.
While you explore our web site for the information that interests you, you may wish to put in a specific “Information Request” about one of our properties, or you may wish to participate in one of our on-line surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes – we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from Papaya Hotel & Spa Limited.
WHAT INFORMATION IS NOT SECURE?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
WHY IS PERSONAL INFORMATION COLLECTED?
To provide superior customer service
Personal Information is collected to assist us in providing the services you request, to ensure we meet your needs.
To keep our clients and future guests informed
We may also use this Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, including a marketing and communications company. These companies are under contract with Papaya Hotel & Spa Limited and must agree that client information will never be sold, rented, exchanged or in any way transferred.
If you do not wish to receive information from Papaya Hotel & Spa Limited you may advise one of our hotels or send an e-mail to [email protected]
For marketing research
Finally, we may wish to contact clients to conduct surveys or to receive your views of our properties and service delivery. Such information may be collected by a third party under contract with us and they will be required to protect your Personal Information as explained below. Occasionally we will combine information from a number of clients to better understand trends and expectations of our clients. Where this occurs, all identifiers are removed so that the aggregate information cannot be linked to specific clients.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?
We will only share Personal Information about you outside Papaya Hotel & Spa Limited without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. car rental); (c) if you have failed to pay amounts owed to us.
If Papaya Hotel & Spa Limited suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.